Autusbridge. Learning Outcomes: At the end of this course, delegates will,
- Gain knowledge about the 21st Century Customer Service Pillars
- Understand Customer Needs – Questioning & Listening
- Develop competencies on how to manage Customer Relationship
- Acquire an understanding of customer personality types
- Identify common problems with customers
- Gain insights on how to classify high and low-value activities.
- Ability to execute product merchandising and outlet execution